Updated on October 1st, 2024.
NOTE: This website, coloradosuzuki.org, is owned and operated by Colorado Institute of Music (CIM).
Refund Policy for Events, Classes, and Promotional Merchandise
General Refund Policy
At Colorado Suzuki Institute, we are committed to providing high-quality events, classes, and merchandise. However, we understand that sometimes circumstances may change, and you may need to request a refund. Here are the details of our refund policy:
Events and Classes
Refund Eligibility: To be eligible for a refund for events and classes, you must submit your refund request within 45 days of the event or class date.
Refund Process:
- If you need to cancel your registration for an event or class, please contact our customer service team via email at info@instituteofmusic.org or through our contact form on the website.
- Include your order number, the name of the event or class, and the reason for your cancellation.
- Refunds will be processed within 10-15 business days after receiving your request.
Refund Amount:
- If the event or class is cancelled by us, you will receive a full refund.
- If you cancel your registration within the 45-day window, you will receive a full refund minus any processing fees.
- Refunds will be issued in the original payment method.
Promotional Merchandise
Refund Eligibility: To be eligible for a refund for promotional merchandise, you must submit your refund request within 30 days of receiving the merchandise.
Refund Process:
- If you are not satisfied with your merchandise, please contact our customer service team via email at info@instituteofmusic.org or through our contact form on the website.
- Include your order number, a description of the merchandise, and the reason for your return.
- You will be provided with a Return Merchandise Authorization (RMA) number which must be included with the returned merchandise.
- Merchandise must be returned in its original condition with all tags and packaging intact.
Refund Amount:
- If the merchandise is defective or not as described, you will receive a full refund including shipping costs.
- If you are returning merchandise due to a change of mind, you will receive a full refund minus the original shipping cost and any return shipping costs.
Additional Terms
Non-Transferable Registrations: Registrations for events and classes are non-transferable. If you cannot attend, you must request a refund within the specified timeframe.
Late Requests: Refund requests received after the specified deadlines (45 days for events and classes, 30 days for merchandise) will not be processed.
Processing Fees: Any processing fees associated with the original transaction may be deducted from the refund amount.
Contact Us
If you have any questions or need further assistance with your refund, please do not hesitate to contact our customer service team.
Email: info@instituteofmusic.org
Phone: (303)476-4330
Or, use the contact form from this site
Thank you for choosing Colorado Suzuki Institute. We appreciate your understanding and cooperation with our refund policy.